TERMS AND CONDITIONS OF SERVICE

By booking an appointment with Diamond Touch Mobile Car Detailing LLC ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to the following Terms and Conditions of Service. Please read them carefully before finalizing your booking.

1. PAYMENT & BILLING TERMS

Payment Timing: Payment is due in full immediately upon completion of services, or prior to key return, unless a digital deposit or pre-payment was collected during booking.

Accepted Payment Methods: We accept cash, credit cards, business PayPal, and Zelle.

Processing Fees: Digital payments (credit cards, PayPal) may be subject to standard merchant processing fees.

2. CANCELLATION & RESCHEDULING POLICY

Notice Period: We require at least 24 hours' notice for any cancellations or rescheduling requests.

Late Cancellations & No-Shows: Cancellations made under 24 hours, or failure to present the vehicle at the designated time and location, may result in a fee of $30 or forfeiture of your deposit.

Weather and Delays: Mobile detailing is subject to weather conditions. We reserve the right to reschedule your appointment due to severe weather, equipment failure, or unexpected operational delays at no penalty to the Client.

3. PRE-EXISTING DAMAGE & LIABILITY EXEMPTIONS

Pre-Service Documentation: Our technicians reserve the right to take photographs and video of your vehicle's interior and exterior prior to starting work. This documentation is used to verify pre-existing conditions.

Exemption of Liability: We are not responsible or liable for any pre-existing mechanical, electrical, structural, or cosmetic defects. This includes, but is not limited to:

Pre-existing paint chips, deep scratches, clear coat failure, or oxidation.

Cracked, chipped, or brittle plastic/leather parts that break during standard, correct cleaning.

Faulty or weak power window mechanisms, loose rearview mirrors, or damaged windshields.

Personal Property: Please remove all personal belongings, valuables, and car seats from the vehicle prior to our arrival. We assume 0% liability for any missing, lost, or damaged personal items left inside the vehicle.

4. LATE PICK-UP & LOCKBOX POLICY

Vehicles must be retrieved by the end of our scheduled operating hours. If you are unable to meet our technician in person at checkout, you explicitly authorize us to secure your vehicle keys inside a mechanical combination lockbox attached to your vehicle. Once the keys are secured in the lockbox and our operational hours conclude, our business explicitly terminates its custody of the vehicle. We assume 0% liability for any theft, vandalism, or damage occurring after our departure. An invoice for the full balance will be sent digitally and must be paid immediately upon receipt.

5. OPERATIONAL REQUIREMENTS (FOR NON-GYM SERVICES)

Working Space: For residential or independent commercial bookings, Client must provide a safe working space with adequate clearance around the entire vehicle.

Site Permissions: By booking, Client warrants that they have full authority and legal permission to allow commercial vehicle detailing to take place at the provided service address.

6. SATISFACTION GUARANTEE & CLAIMS

Inspection Upon Delivery: Client is highly encouraged to inspect the vehicle alongside our technician immediately upon completion.

Claim Window: Any dissatisfaction, service defects, or claims regarding workmanship must be reported to the Company in writing with photographic evidence within 24 hours of service completion. We reserve the right to inspect the vehicle and redo any disputed work before any refunds or adjustments are issued.

7. GOVERNING LAW & JURISDICTION

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

  • Any legal action, lawsuit, or proceeding arising out of or relating to these Terms, or the services provided by the Company, must be brought exclusively in the state or federal courts located in Harris County, Houston, Texas. You and the Company explicitly consent to the personal jurisdiction and venue of these courts.

8. MARKETING & MEDIA RELEASE

  • Vehicle Imagery: You explicitly grant the Company permission to capture, edit, and utilize photographs, video footage, and audio recordings of your vehicle taken before, during, or after the performance of services.

  • Usage Scope: These media materials may be used exclusively for Company portfolio display, sales, and marketing purposes, including but not limited to: website content, before-and-after promotional graphics, digital portfolios, and targeted social media advertisements.

  • Privacy & Anonymity: To protect your privacy and security, the Company guarantees that all distinct identifiers, including license plates, residential street numbers, and faces, will be permanently blurred or obscured before any media is posted publicly.

  • Client Likeness: The Company will never feature recognizable footage or images of you (the client) in public marketing campaigns without first obtaining your explicit verbal or written permission.

  • Irrevocability: Unless otherwise agreed upon in writing prior to the service appointment, this general vehicle media release is irrevocable and royalty-free.

By booking any service with us, you explicitly agree to the terms and conditions of service.